Refund & Returns Policy
Overview
We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused, unopened, and in the same condition that you received it.
- Be in its original packaging.
- Be accompanied by a receipt or proof of purchase.
For food safety and hygiene reasons, we cannot accept returns or exchanges on any opened or used food and beverage products, including coffee capsules, unless the product is defective, damaged, or delivered incorrectly.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
- Opened or used coffee capsules or other food products.
- Gift cards.
- Downloadable software or digital products.
- Health and personal care items.
- Products damaged due to misuse or improper storage.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We may request photos of the product and packaging to help process your claim.
Once approved, we will offer a replacement, exchange, or full refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you by email of the status of your refund request.
If your refund is approved, it will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company, as refunds may take time to appear.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at {email address}.
Sale Items
Sale, promotional, clearance, or discounted items are not eligible for refunds, unless they are defective, damaged, or incorrectly supplied.
Exchanges
We only replace items that are defective, damaged, or incorrectly delivered.
Gifts
If the item was purchased as a gift and shipped directly to you, an approved return may be issued as store credit or gift credit.
If the gift was shipped to the purchaser first, any approved refund will be issued to the original purchaser.
Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact us:
Email: hello@dallaspresso.bh